Delivery issues

Delivery Issues and Returns

If your parcel cannot be delivered due to an incorrect address or your unavailability, the courier may attempt to notify you. However, this is not guaranteed. Please ensure your shipping address and contact details are correct when placing your order.

If the package is returned to us due to delivery issues:

• The shipping cost to your destination will be deducted from your refund.
• The return shipping cost (€55) to our facilities will also be deducted.

Refunds are processed only after the returned parcel has been inspected and accepted.

Special Note for ELTA Hellenic Post: If you choose ELTA and provide incorrect information or are unavailable at the time of delivery, the parcel will be returned to us. In such cases, the same deductions will apply to your refund.

Refusal to Accept Delivery

If you refuse to accept delivery of your order for any reason, the parcel will be returned to our facilities. In this case, the following costs will be deducted from your refund:

• The shipping cost to your destination
• The return shipping cost (€55) to our facilities

Refunds are processed only after the parcel has been received and inspected at our facilities.