Terms & Conditions

Welcome to our company website. venussecrets.com is the online shopping and service store (hereinafter the “electronic store”) of the company under the name VENUS SECRETS, d.t. “VENUS SECRETS” based in Piraeus Attica, 25 Chrysostomou Smyrnis Street , T.K. 18540, with no. G.E.MI. 44892907000 and A.F.M.: 998998661 of D.O.Y. Piraeus, tel. 0030-210-4171703 and email address info@venussecrets.com (hereinafter the “COMPANY”).

The following terms and conditions cover exclusively any sale of products and/or services through the COMPANY’s online store located on the website venussecrets.com (hereinafter the “site”). Any other Terms and Conditions are expressly excluded. Each User who enters and transacts or uses the services of the online store (hereinafter the “Customer” or “User” respectively) is deemed to consent and unconditionally accept the conditions set forth here, without any exception. If a User does not agree with these terms, he must refrain from using the online store and from any transaction with it. The COMPANY reserves the right to change the terms of use at any time.


Return Policy

All orders placed are final and there are no refunds, refunds or exchanges for the products contained. For our part, we can guarantee the condition of each product inside the package before shipping. In case of damaged products upon receipt if it is obvious DO NOT ACCEPT the parcel, otherwise you should immediately contact your local post office and fill in the relevant Compensation form.
However, in our effort to keep our company close to the needs of each client, specific cases can always be reviewed. In any case, please contact us by email at info@venussecrets.com or by phone at 0030-210-4171703 (shop opening hours).


Order cancellation & Changes

Order cancellation is possible as long as your order has not been processed by the relevant department of our company. It is still possible to remove products from an order under the same condition. In any case, any change to your order should be made after contacting our company’s call center or by sending an email to the following address:


1. Information & Products

The COMPANY is committed to the truth, accuracy and completeness of the information listed in the online store, regarding the identity and details of both the COMPANY and its suppliers, as well as the main characteristics of the products or services available through of the online store.
The COMPANY reserves the right and is not bound for any technical or typographical errors, which were made by mistake, oversight or due to force majeure and which it accepts to correct if they come to its attention. The listed sales prices on the venussecrets.com website are exclusively for online orders-transactions and may differ from those of the physical store.


2. Limitation of Liability

The COMPANY fully complies with the provisions of the Civil Code regarding the sale as well as the provisions of Law 2251/1994 on Consumer Protection as amended and in force.

The COMPANY, in the context of its transactions from the online store, informs the Customer based on the data of availability or non-availability of the products kept at each time and in no case can it guarantee their availability. In any case, the COMPANY undertakes to inform the Customer in time about the unavailability, so in this case too it bears no further responsibility.

The COMPANY strives to provide high quality services every day. In the context of good faith, the COMPANY is not responsible and is not bound for any errors in features, photos and prices of products listed on the site and cannot ensure that there will be no errors for any reason when entering and/or updating the features and/ and the price of a product.

The COMPANY has no responsibility for any unauthorized interventions by third parties in products and/or services and/or information available through the online store.

The COMPANY does not represent in any way that the information contained in the documents and announcements published on this server are suitable for any purpose. Any such document and related graphics are provided “as is” without any warranty of any kind whatsoever.

The COMPANY is not responsible or liable for compensation for any damage and moral harm resulting from failure to provide support services.

The COMPANY makes every effort to provide high quality services but cannot guarantee that there will be no interruptions or errors.


3. User’s responsibility

Each User is free to use the site in accordance with the Law and good morals. Responsibility for the contents of the transactions belongs exclusively to the User. The COMPANY does not exercise any type of correction or intervention in the data transferred by the User. The User must correctly and accurately fill in the following fields: name, address, message, etc. in the online contact forms.
The use of the site is subject to Greek, European and International laws and the User agrees not to use our site to violate these laws.

In the context of the above, the User agrees and undertakes not to use the online store for:

1. sending, publishing, sending by e-mail or transmitting in other ways any content that is illegal for any reason, causes illegal offense and harm to the COMPANY or any third party or violates the confidentiality or privacy of information of any person,

2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users’ morals, social values, minors, etc.,

3. send, post, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of working relationships or covered in confidentiality agreements),

4. send, post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party;

5. send, post, e-mail or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impair the operation of equipment any computer software or hardware;

6. intentional or unintentional violation of applicable laws or regulations,

7. harassing third parties in any way,

8. collect or store personal data about other users.

In addition, the User agrees that all members, partners, employees, management, shareholders and other partners of the COMPANY are not responsible for anything arising from third party members who use the site. Any use contrary to the above, apart from penalties or civil penalties, will result in the termination of the services provided without any notice.


4. Pricing Policy

Online store prices may change at any time without notice.
In the context of good faith and for your own protection, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding to order it, please contact info@venussecrets.com or on the phone 0030-210-4171703 (shop opening hours).


5. Copyright & Industrial Property

All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. constitute the intellectual property of the COMPANY and is protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license to use for its own exclusive needs and for the operation of the online store.
In addition, any software available for downloading from this server is the intellectual property of the COMPANY:

(a) the use of such documents by this server is limited solely to informational and non-commercial purposes or is personal only and shall not be copied or placed on another computer network or distributed by other means of communication;

(b) there is absolutely no tampering with the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted.

Any copying, transfer or creation of a derivative work based on this content or misleading the public about the real provider of the online store is prohibited.
Reproduction, dissemination, transmission, retransmission of the material, or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder.
In particular, the names, images, logos and distinctive features representing the VENUS SECRETS brand online store or third parties and their products or services are exclusive trademarks of the COMPANY or third parties respectively protected by the relevant trademark laws . Their appearance on the site should in no way be understood as a transfer or assignment of a license or right to use them.


6. “Links” (links) to other websites

The COMPANY does not control the availability, content, personal data protection policy, quality and completeness of the services of other websites (websites) and websites to which it refers through “links”, hyperlinks or advertising banners. Therefore, for any problem that occurs during their use, the User must contact the respective websites and websites directly, which bear the relevant responsibility for the provision of their services. The links to the online store are provided for the convenience of the User and the COMPANY in no way approves, accepts or is not responsible for the content of each link.


7. Protection of Personal Data

The protection of the Customer’s personal data is governed by the General Regulation on the Protection of Personal Data 2016/679/EU and in general the applicable national and European legislative and regulatory framework for the protection of personal data. For more information about the use of the Customer’s personal data, read the Privacy Policy