Returns & Changes Policy

All orders placed are final and there are no refunds, refunds or exchanges for the products contained. We can guarantee the good condition of each product before shipping.

In case of damaged products during shipment, if it is obvious, DO NOT ACCEPT the package, otherwise you will need to contact your local post office immediately and fill in the related compensation form.

However, in our effort to keep our company close to each client’s needs, specific cases can always be reviewed. In any case, please contact us. at info@venussecrets.com

 

Change order

An order can be modified if your order has not been processed by our relevant department.

 

Order cancellation

An order may be canceled if your order has not been processed by our relevant department.

 

In any case, any change to your order can be made by contacting our company’s call center or by emailing info@venussecrets.com